ServiceNow Australia Upgrade - HAM Impact!

During a recent ServiceNow migration to Australia, I noticed that the Source Request Catalog task was not being generated as expected.

After investigating, the issue came down to the automation approach being used. In the Australia release, the legacy workflow was no longer triggering the process correctly for Source Request handling. Instead, the newer Flow Designer based flow needed to be leveraged.

The fix was to enable the following system property and set it to true:

com.sn_itam.enable_flow_designer.source_request

Once enabled, the platform used the Flow Designer process rather than relying on the legacy workflow, allowing the Source Request Catalog task to be created correctly.

A small configuration change, but an important reminder when moving onto newer ServiceNow releases: always check whether legacy workflow logic has been replaced or superseded by Flow Designer.