Customer Experience Overview
Experience delivering ServiceNow solutions across enterprise environments in multiple industries, with a focus on ITSM, ITOM, CSM, AI-enabled capabilities, and custom integrations. Work has typically involved platform configuration, workflow design, integration development, and support for end-to-end service management processes.
Telecom & IT
- Advania
- Codec
- CWSI
- Babylon
- C3
- Bytes
Retail, Travel & Hospitality
- Travelodge
- Post Office
- Converge
- Booking.com
- Money Super Market
Finance
- Castlelake
- Arbuthnot Latham
- Clarksons
- NASDAQ
Government & Services
- Serco
- MoJ
- DAA
- ONT
Legal
- Linklaters
- BCLP
- SHMA
Healthcare
- Inizio
Training Testimonials
Feedback from ServiceNow professionals who attended training sessions delivered by Dean.
Dean was fantastic, he was very structured, very helpful and was always ready to support when needed. He was very patient and kind, making sure that even when you realised small errors, he made you not feel too down and kept the energy up.
Extremely well delivered training, knowledgeable, specific, well informed. Clear in delivering the content - perfect.
Dean is an incredible instructor. He is not only knowledgeable, but his way of teaching is simple, fun, interactive and lively. I love the engagement activities and his in-depth demos.
Very helpful, non-judgemental, enthusiastic and happy to share great resources for further learning.
The teacher was always present, explained the lesson, provided examples, and helped during individual exercises.
Dean has been an extraordinary instructor and ran the course with the perfect pace, showcasing his knowledge on the topic, answering our questions and providing useful tips for the certification exam.
Dean was great. He used simple language, and his accent was easy to understand. It is clear that he has a lot of knowledge and is able to give helpful tips and explain things well. He stuck to the schedule and was very precise.
Very diligent and committed to answering all questions and queries.
Very friendly, positive and knowledgeable about the subject. If there was a knowledge gap due to a left-field question, Dean would find the answer and report back. Dean is very kind and non-judgmental, creating a safe space for all questions and reassuring participants if they had issues.